Privacy Policy

At Sunmex Vacations, we believe that it is extremely important to protect the privacy of our customers. We are providing this privacy policy to help you better understand the ways in which your personal information is gathered and used on the www.sunmexvacations.com website.

Sunmex and it's affiliates gather, store and process the information from this website. Sunmex uses this information to create and distribute products, specials, promotions, and website features for our customers. Sunmex will not sell or share your personally identifiable information with any third party company or agency without your permission.

If you have any comments or questions regarding this privacy statement, please contact Sunmex via our online Customer Service.

Information Sunmex collects:

This website collects customer information in a number of ways: when you sign up to receive emails, when your request a quote, when you book online and when you fill out a Customer Service request. The types of information collected on these pages are:

Customer Name
Traveling Companion Name
Email Address
Telephone Number
Gender
Destination Information Desired
Other Information Desired
Travel Habits

How Your Information Is Used

When you request a quote, you have the choice of receiving or not receiving emails. If you choose to receive emails, Sunmex will send you regular emails promoting vacation travel, specials, sales and other information. You may unsubscribe from the email specials list at any time by accessing the unsubscribe link at the bottom of the email or by visiting the unsubscribe page on our website.

The information you supply when you book a vacation online is used to process and complete your online order. Sunmex does not share this information with any outside parties except to the extent necessary to process your order (for example, credit card authorizations). Information you submit for the purposes of online bookings will not be used to subscribe you for the email guest book unless you specifically opt-in for the email guestbook by checking the appropriate box on the online booking form.

The information you supply when you send in a Customer Service request is used to assist you with your request. It may also be used to help Sunmex review and improve its products, promotions, and customer service.

The information you supply when you send a suggestion or comment to the email suggestion link is used to reply to your comment. Your information may also be forwarded on to the relevant product team or Customer Service team to further process your comment or to help improve Sunmex product, promotions and customer service.

The information you supply when you send an email/webpage to a friend is used to forward the relevant email or webpage information. Sunmex will not send additional emails or mailings to your friend. Your friend must subscribe to our guestbook or provide information himself/herself through one of the other available means before Sunmex will contact him/her.

Information collected through some/all of the methods listed above may be used by Sunmex to improve products, processes and customer service. Sunmex may also use some/all of the information to create customer mailing lists and may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will only be used by Sunmex for its own marketing and promotional efforts, and will not be sold or shared with any third parties.

Sunmex may also use non-identifying or aggregate information to improve our website, track promotional success, and/or to share website usage information with our hotel, airline or other business partners. This information may include number of page views, visitor sessions, session length, hits, number of unique visitors, browser type, number of visits by each visitor, most requested pages, most accessed pages, top paths through the site, number of returning users. Not all of this information is shared with our business partners, but some aggregate numbers such as page views on a particular page during a particular time frame may be shared. However, no personally identifiable information about you will be shared with any third party.

Sunmex use of IP Addresses and Cookies
Sunmex uses cookies to track visitors to our site. Sunmex gathers the number of unique visitors as well as the number of page views each visitor makes. The information is used for promotional and marketing purposes only and in the compilation of web usage reports. The reports generated do not recognize any information specific to your location, or anything specific to your individual machine. Cookies are tiny files that are placed on the hard drive of your computer. Cookies do not extract private or personal information from your computer.

Sunmex Commitment to Information Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, there are appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use SSL (Secure Socket Layers) to encrypt and protect your personal information. We understand that this is vital in the exchange of credit card and password information.

Sunmex Commitment to Child Privacy
Protecting the privacy of children is very important to Sunmex. Sunmex does not collect or maintain information from our website from those known to be under 13 years of age. No part of our website is designed to attract anyone under the age of 13. When online bookings are made, the ages of children traveling with an adult are collected so that the appropriate hotel room and pricing can be chosen for the reservation. The lowest age range specified on the guestbook sign up form is "18 and under."

How to Access or Update Your Information
You can access the personally identifiable information you submitted when you made an online reservation by viewing your password-protected reservation. You will be asked to enter both your reservation number and your password. It is the responsibility of the password holder to take reasonable precautions to protect his/her own password. Do not tell anyone your password or write your password down where it can be viewed by others.

Information you submit through any of the online methods, including online booking and quote request, may be used to create customer mailing lists. Sunmex may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will only be used by Sunmex for its own marketing and promotional efforts, and will not be sold or shared with any third parties.

To unsubscribe from the Sunmex weekly emails, you can send us a message requesting to be removed from our list. Your information will be kept in the Sunmex database and will not be shared with any outside partners.

Notification of Changes to Sunmex Information-Use Policies
If at some future date, Sunmex determines that it will change the manner in which it uses the information it collects on the website, you will be notified at least 30 days prior to the change. You would have the option of choosing to continue or not continue to be receiving emails, and would have the option of unsubscribing. Information collected prior to any information-use changes would be managed according to the Privacy Policy in place at the time it was collected. Only new information collected online would be subject to any new information-use policies.

How to Contact Sunmex
If you have any questions or comments regarding the Sunmex privacy policy, please contact Sunmex via our online Customer Service.